Shipping Policy

Last Updated: [Insert Date]

1. Purpose

This Shipping Policy explains how Lumera-Haus processes, ships, and delivers orders placed through our online store. It applies to all purchases made through our website and should be read together with our Terms of Service and Return and Refund Policy.

2. Shipping Coverage

Lumera-Haus currently ships to addresses within the United States.

All available shipping options, charges (if any), and applicable delivery estimates will be displayed during checkout before payment is completed.

3. Shipping Costs

We offer free standard shipping within the United States.

The final amount payable, including any applicable taxes or fees, will be clearly shown at checkout before an order is placed.

4. Shipping Methods and Logistics Providers

Lumera-Haus uses trusted third-party logistics providers and courier services to fulfill and deliver orders.

Depending on product availability, warehouse location, destination, and operational requirements, orders may be shipped using one or more of the following logistics providers:

• USPS (United States Postal Service)

• UPS (United Parcel Service)

• FedEx

• DHL

• YunExpress

• Yanwen

• 4PX

• USPS Last-Mile Delivery Partners

• Other regional, national, or international logistics providers

Orders may be shipped from domestic or international fulfillment centers.

For deliveries within the United States, international shipments may be transported by an international logistics provider and then transferred to a local carrier such as USPS, UPS, or FedEx for final-mile delivery.

The specific carrier used for a shipment is determined at our discretion and may vary based on destination, product availability, package size, and logistics requirements.

5. Order Cut-Off Time

Orders placed before 2:00 PM (local business time) on a business day are typically processed on the same day.

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

6. Order Processing Time

Processing time refers to the period required to prepare an order before shipment.

Our standard processing time is 1–2 business days.

Processing activities may include:

• Order verification;

• Payment confirmation;

• Product quality inspection;

• Packaging and fulfillment preparation.

Processing times are estimates and may vary during periods of high demand.

7. Transit Time

Transit time refers to the period between shipment dispatch and successful delivery.

Estimated transit time for orders delivered within the United States is 2–4 business days.

Transit times are estimates only and may vary depending on:

• Delivery location;

• Carrier performance;

• Weather conditions;

• Seasonal demand;

• Other circumstances outside our reasonable control.

8. Estimated Total Delivery Time

Estimated delivery time consists of both processing time and transit time.

Stage	Estimated Time
Processing Time	1–2 Business Days
Transit Time	2–4 Business Days
Total Delivery Time	3–6 Business Days

Delivery estimates are provided for informational purposes only and are not guaranteed.

9. Business Days

For the purposes of this policy, business days are Monday through Friday and exclude weekends and public holidays.

10. Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

Where available, tracking information will be included in the confirmation email.

Customers may use the provided tracking number to monitor shipment progress directly through the applicable carrier's tracking platform.

Tracking updates are generated by the carrier and may require time to appear after shipment.

11. Delivery Delays

Although we strive to meet all estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including:

• Carrier disruptions;

• Severe weather conditions;

• Customs inspections;

• Transportation issues;

• Public holidays;

• Peak shopping periods;

• High shipping volumes.

If your order has not arrived within the estimated delivery period, please allow an additional 3 business days for delivery.

If your package remains undelivered after this additional period, please contact us at support@lumerahaus.com. We will investigate the shipment and assist in resolving the issue.

12. Incorrect Address Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Lumera-Haus is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

If an order is returned to us due to an address issue, additional shipping charges may apply before reshipment.

13. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item ordered, please contact us as soon as possible at support@lumerahaus.com.

To assist with our review, please provide:

• Your order number;

• A description of the issue;

• Clear photographs showing the product and packaging.

After reviewing the information provided, we may offer a replacement, refund, or another appropriate resolution.

This policy does not affect any rights available to you under applicable consumer protection laws.

14. Lost Packages

If tracking information indicates that a package has been lost in transit, please contact us at support@lumerahaus.com.

We will work with the carrier to investigate the shipment and determine an appropriate resolution, which may include a replacement or refund where applicable.

15. Order Cancellations

If you wish to cancel an order, please contact us immediately at support@lumerahaus.com.

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, cancellation is no longer possible. If the order has already been dispatched, you may request a return after delivery in accordance with our Return and Refund Policy.

16. Contact Information

For questions regarding shipping, tracking, delivery status, or order cancellations, please contact:

Lumera-Haus
Email: support@lumerahaus.com

We will make reasonable efforts to respond to inquiries as promptly as possible.