Payment Policy
Introduction
This Payment Policy explains how payments are processed on the Lumera-Haus website.
Lumera-Haus is owned and operated by MAGNUS COMMERCE HOLDINGS LIMITED, a registered company in Hong Kong (Registration Number: 80152215), with its registered address at FLAT 2304, 23/F HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG.
This policy outlines accepted payment methods and how payment information is handled.
By placing an order, you authorize Lumera-Haus to process payment using your selected method.
Accepted Payment Methods
Digital wallets supported:
- Shop Pay
- Google Pay
- Apple Pay
Credit and debit cards accepted:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Elo
Additional payment methods may be offered and will be shown at checkout when available.
Pricing and Charges
All prices displayed on the website are final.
No shipping fees are charged.
The full payable amount is clearly displayed before payment confirmation.
Payment Processing
Payments are processed through secure third-party gateways provided by Shopify.
Transactions are protected using secure SSL encryption.
Full payment details are not shared directly with Lumera-Haus.
When You Are Charged
Payment is charged at the time the order is placed.
Orders are confirmed only after successful payment authorization.
Failed or unauthorized payments prevent order confirmation.
If authorization fails, you may be required to select a different payment method.
Security
Industry-standard security measures are used to protect payment information.
SSL encryption safeguards all payment transactions.
Full credit or debit card details are not stored on our servers.
Transparency and Agreements
Completing a purchase confirms agreement to our Terms of Service.
The Terms of Service govern payments, orders, deliveries, returns, and refunds.
Privacy
Personal information is handled in accordance with applicable data protection laws.
Details regarding data collection and protection are outlined in our Privacy Policy.
Failed or Reversed Payments
Orders cannot be processed or shipped if payment fails, is declined, or is disputed.
If a payment is reversed after fulfillment, we may contact you to resolve the outstanding balance.
Refunds
Approved refunds are issued to the original payment method whenever possible.
Refund processing times depend on the payment provider or financial institution.
Refunds are typically completed within 7 days after approval.
Contact Information
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM AEDT
Email: support@lumerahaus.com
Phone: +1 872 282 1628
Contact Form available on the website