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Lumera Haus

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LUMERA HAUS

Inspired by the 90s

Frequently Asked Questions

Find answers to common questions about our products and services
Orders placed before the daily cut-off time of 2:00 PM (local business time) are processed the same business day. Orders placed after the cut-off time, on weekends, or on public holidays are processed on the next business day. Standard order processing time is 1 to 3 business days.
Transit time is typically 2 to 4 business days. Total delivery time includes processing time plus transit time. The estimated total delivery time is 3 to 6 business days.
Yes, shipping is free within the United States. No shipping fees are added at checkout.
You will receive a shipping confirmation email once your order has been dispatched. Tracking details will be included when available. You can track your order directly using the carrier’s tracking system.
Orders can be cancelled only before dispatch. Once an order has been shipped, cancellation is no longer possible.
Returns are accepted within 30 days after delivery. Items must meet the return eligibility conditions. Full details are available in our Return and Refund Policy.
Approved refunds are processed within 7 days after approval. Refunds are issued to the original payment method whenever possible. Processing times may vary depending on your payment provider.
We accept major credit cards, debit cards, and digital wallets. The full list of accepted payment methods can be found in our Payment Policy. Payments are processed securely through trusted third-party providers.